Job Title: Customer Support Executive (Inbound Process)

About the Role

We are looking for a dedicated and customer-focused Customer Support Executive to join our team, supporting a leading eCommerce platform. This is a non-sales, pure inbound customer service role where you will be responsible for assisting customers with their inquiries and delivering an excellent support experience.

Key Responsibilities

Handle incoming phone calls from customers regarding product inquiries, orders, and general support.

Address and resolve customer issues, queries, and complaints efficiently and professionally.

Provide clear and accurate information to ensure customer satisfaction without sales targets.

Eligibility Criteria

Education: Minimum 2nd PUC (10+2) qualification.

Language Skills: Fluency in both English and Hindi is required.

Gender: Open to both male and female candidates.

Compensation & Benefits

Salary: ₹15,000 fixed per month.

Work Culture: Non-sales, non-target-based environment with zero sales pressure.

Work Schedule & Location Details

Shifts: Rotational day shifts.

Weekly Off: Rotational off days.